Fintech Finance Season 3 Episode 03: Customer Centricity

https://vimeo.com/231671403 In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank's operations. To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this. Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the customer experience is paramount, while Lea Jakobiak speaks with Matt Cox from Nationwide, about how to response effectively to customer demands.