Fintech Finance Season 2 Episode 06: Cross Channel Contact Centres

https://vimeo.com/190978751 In this episode of Fintech Finance, we take a closer look at the how different areas of customer contact can interact with each other. For this, we look at mobile, branch, digital and voice with Simon Separghan MD for Global Contact and Digital Channels at Barclays, Christophe Reiche, CEO at Iwoca, Richard Nicholls, Vp at Teleperformance and Martin Dodd, the Connect Managing Director at Lloyds Banking Group.