Fintech Finance Season 2 Episode 03: AI and Predicting Customer Experience
By Admin · 22 February 2016
https://vimeo.com/182716233
In this episode, we learn how to start predicting customer behaviour and to use that information effectively with Artificial Intelligence (A.I.)
For this, we speak with MBNA to hear around some of the work they are doing in customer experience.
Lawrence Whittle discusses A.I. with us and we also catch up with Nationwide to hear a bit around their new banking app.