Fintech Finance Season 2 Episode 02: Understanding The Customer

https://vimeo.com/182990819 In this episode, we enter the world of how to truly understand your customers. for this we head out to Madrid to see the team at BBVA to look at firstly everything they are doing with their mobile offerings to customers, but also to look at how to use that data effectively. We also catch up with the team at Glassbox to look at how they are able to enable a bank to do this, while keeping data costs down. We also speak with MetroBank to look at what is in store for the future of their digital customer offerings.