FF Virtual Arena: Customer Experience in the Time of COVID-19

In today's Virtual Arena we learn about customer service in the time of Covid19. Join Sabio's Stuart Dorman, BGL Group's Barry Webb and our host Doug Mackenzie as we discover how the pandemic has changed the very way customers interact with their insurers. Sabio Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences. Through its own technology and that of world-class technology leaders such as Avaya, Genesys, Verint, Twilio and Google,  Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including Aegon, AXA Assistance, Bankia, BBVA, BGL, Caixabank, Telefónica, Think Money and Transcom Worldwide. You can learn more here: https://sabiogroup.com/ https://vimeo.com/499284687