Danilo Raponi - How Positive Customer Experience Helps Generali Adapt

Danilo Raponi, Group Head of Innovation at Generali, provides a deeper understanding of how the systems that enhance customer experience can additionally help Generali to adapt and improve as an insurance company. Generali is an insurance and financial services company that offers a wide range of products and solutions, including life insurance, property and casualty insurance, asset management, and retirement planning, serving customers globally with reliability and expertise. The utilisation of technology enhances operational efficiency and expedites customer experiences, enabling insurance companies to adapt, evolve, and foster growth while delivering improved services. “It’s essential. Generali have had lots of legacy systems for a long time which have been a hindrance for the development of new products or new processes. By moving a lot of things to the cloud, by adopting data analytics processes within the company … That’s made everybody’s life much easier.”