Balázs Gáti - Customer Views Of Buying Insurance From A Neo Bank Or Traditional Insurer

Balázs Gáti, Global Head of Insurance at Revolut, touches upon the difference in customer perceptions of buying insurance from a neo bank vs buying from a traditional insurer. Revolut is a fintech company that offers digital banking services, including multi-currency accounts, international money transfers, and budgeting tools. They provide users with convenient and cost-effective solutions for managing their finances and making transactions worldwide. “Usually, customers don’t initially associate neo banks like Revolut with insurance. Thus, we have a rather long journey ahead of us to build customer reputation and trust, as we are rolling out new insurance products and services.” “They appreciate the benefits and the value that come from an embedded ecosystem, the fact that they can conveniently switch between different financial services and can get insurance in a couple of clicks.”