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Why So Many Fintech AI Projects Are Failing (And How to Fix Them)
When tech founder and investor Draven McConville implemented GitHub Copilot at his work management platform […]
UKCSI highlights Banks & Financial Services on their way to improving Customer Service
Financial Services firms are making improvements but still behind retailers and travel providers on customer […]
Machine to Human Interactions could become Ubiquitous in the next 1-4 years
“Giving Machines a Voice” Seen as Critical Step in Delivering Exceptional Customer Service A new […]
Intelligent Customer Service Platforms Proliferates Business Sales and Customer Loyalty
Frost & Sullivan whitepaper reveals how providing a predictive, mobile-first, omnichannel Intelligent Service is critical […]
Customer Service is a Key Differentiator for Businesses, but Many are Falling Short
New research reveals that a lack of connected planning is resulting in missed opportunities for […]
Digital Technology Raises the Bar for Customer Service
New digital services and technologies are having a profound impact on the mindset of Canadian […]
NewVoiceMedia Wins Three 2017 Stevie Awards for Sales & Customer Service
NewVoiceMedia has scooped three Stevie Awards. The company claimed bronze in the ‘Contact Center Solution – […]
Pegasystems Brings Concierge-Level Service To Digital Experiences
First AI-powered capability to sense customer intent and deliver tailored customer service to existing web […]
Digital Customer Service Trends at the 19'th CCC Convention
Over 100 international guests followed the invitation of CCC to Vienna to be inspired by exceptional customer […]
5 Surefire Ways to Improve Your Customer Service Via Social Media
For businesses, platforms like Twitter, LinkedIn and Facebook have become essential components of their customer […]
Larry Augustin, SugarCRM CEO: Meet Customer Expectations in Today’s Digital Age
In the not too distant past, delivering a positive customer experience in the financial industry […]
Know your data, know your customer
“It is a capital mistake to theorise before one has data” advised Arthur Conan Doyle […]
Omni-Channel Customer Experience Coming to Virgin Media
Entertainment and communications giant grows customer base with joined-up sales channels, analytics and mobile apps Salesforce, […]
Individualised Customer Experience coming from Mobile E-commerce
Research and Markets has announced the addition of the “Next Generation Technologies for Mobile E-commerce […]
- Why So Many Fintech AI Projects Are Failing (And How to Fix Them) Read more
- Mastercard, NCR Atleos, and ITCard to Enhance Contactless Experiences at ATMs Read more
- Paytently and Mastercard Partner to Launch Next- Generation Open Banking Payment Solution Read more
- Botim Expands UAE-Ethiopia Financial Corridor With Commercial Bank of Ethiopia Partnership Read more
- Onafriq and Visa Partner to Launch Visa Pay, Unlocking Interoperability Between Card and Mobile Money in the DRC Read more
