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A Decade (Plus!) of Innovation: IFGS 2026 Proves the UK is Still the Beating Heart of Global Fintech
By Matthew Burls There is a unique energy that fills the historic Guildhall when the […]
ING’s AI Roadmap: Platform, People, and Agentic AI
Marco Li Mandri sets out ING’s three-part AI plan for the next two to three […]
ING’s AI Focus: Faster Mortgage Decisions and Smarter Voice Support
Marco Li Mandri from ING argues the smartest place to start with AI isn’t flashy […]
Barclays Harnesses GenAI to Deliver World-Class Customer Service
Barclays US Consumer Bank is leveraging GenAI to create comprehensive summaries of interactions with customers across its contact centers
LexisNexis Risk Solutions Launches LexisNexis IDVerse for Insurance to Help U.S. Insurance Companies Combat AI-Driven Threats and Better Protect Their Customers
LexisNexis® IDVerse® for Insurance is now available as an AI-powered, cutting-edge document authentication and identity verification solution
Why Service Is USAA’s Real Competitive Edge in Digital Banking
Kristina Tanner from USAA talks about why good service is still the real competitive edge […]
insured.io Launches AI-Powered Virtual Agent at ITC Las Vegas
The insured.io virtual agent empowers mid-sized carriers to offer an additional customer service option
Inside Bueno’s AI-Driven Growth Strategy | Felix Hughes, Director at Bueno
Felix Hughes, the Director at Bueno, recently talked about how AI and automation are changing […]
TBC Uzbekistan Deploys AI for Enhanced Efficiency, Faster Scalable Growth
TBC Uzbekistan, the leading digital banking ecosystem in Central Asia and part of London-listed TBC […]
Glia Introduces Latest AI Innovations, Including Glia Quality AnalystGPT
Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible […]
81% of UK Consumers Consider Shopping With Small Businesses This Christmas
With the UK seeing a record 900,000 new start-ups in 2023, British consumers are showing […]
Have You Ever Been Tricked by AI, Thinking It's Real? | Call & Contact Centre Expo 2024
Have you ever been tricked by AI, thinking it’s real? With AI advancing at an […]
The Future of Customer Service in Banking | Zingly.ai | FF News at Money20/20 USA
Customer service varies significantly in quality. Zingly are working on a way to make it […]
EXCLUSIVE: "Changing Chatbots for The Better" - Gaurav Passi, Zingly.ai in 'The Paytech Magazine'
Chatbots have failed to disrupt customer service effectively but Zingly.ai’s Gaurav Passi says its technology […]
Capital on Tap Introduces Capital on Tap Pro
Capital on Tap has announced the launch of Pro, its new premium tier tailored specifically […]
OpenDialog Partners With Open GI to Bring Automation and Conversational AI to Insurance Brokers
AI specialists OpenDialog have partnered with OpenGI to deliver conversational AI agents to its customers, […]
- TSAM London: Finastra Talks Operational Efficiency and Achieving Seamless Connectivity Read more
- A Decade (Plus!) of Innovation: IFGS 2026 Proves the UK is Still the Beating Heart of Global Fintech Read more
- Ethos Collaborates with Liberty Mutual to Deliver a Modern, Digital-First Life Insurance Experience Read more
- Simply Business Launches Insurance App for Small Businesses in ChatGPT in the U.S. Read more
- Germany’s Akbank AG Successfully Completes First Phase of Core Banking Migration to Mambu in Partnership With Innovance Read more
