About Rick Folgmann

A Fintech & Insurtech strategy executive with experience across Financial Services, Contact Center Scalability, Consumer Credit, CX, UX Technology, e-Commerce, Digital Marketing, Process Optimization, BPO and Product Strategy. An entrepreneur focused on identifying business opportunities around emerging financial products and technologies with a passion to lead digital design teams. An enthusiastic leader of Customer Service Innovation & Excellence. Specialties: Fintech, Entrepreneur, P&L Management, Marketing Management, Business Development, Operations Management, Product Development, Scalable Call Centers, Workflow Decisioning & Process Automation, CRM, Agile Development, KPI's, SaaS, SOC, Channel Strategy, Internet Business Models, BPO, Outsourcing integration, User Experience/Customer-Centric Design, Financial Services Innovation, Portfolio Management, Employee Staffing Models & Talent Development, Public Speaking.