About Paul Taylor

New research from Smarsh®, the global leader in communications data and intelligence, reveals that generative AI has rapidly evolved from an emerging tool to a fixture of daily working life for UK financial services and insurance professionals – with 61% now using it every day. However, as AI tools become embedded in all areas of work, organisations’ are struggling to keep pace with the need to monitor and govern the resulting content, creating new and potentially significant compliance risks.

Today, Smarsh, the global leader in communications data and intelligence, reveals new research that highlights UK financial services employees’ perspectives on artificial intelligence (AI). The data indicates that while AI is fundamentally changing how UK financial services employees work and communicate, they are increasingly aware of the risks it poses to businesses without addressing training, privacy and compliance issues.