About Inez Cooper

Inez Cooper, William Russell is an independent global business offering international private medical insurance plans, with worldwide life insurance and income protection cover. Inez Cooper founded the company together with Sales Director James Cooper over 25 years ago with a clear vision to provide high-value protection for expatriates and their families throughout the globe, with their own brand of honest, efficient, and personal service. Since 1992, they have grown the business to over 95 employees in the UK, Middle East, South East Asia, and Hong Kong, and they look after customers in 187 countries. Even though the business has grown immensely, they are still true to their original vision and values, offering a personalized service to all their customers. They don’t have call centres, and customers won’t experience the frustration of navigating through a myriad of options when they just want to speak to someone. They’ll get straight through to a person who will direct the call to the right person. When renewing a policy each year, customers will likely talk to the same person they spoke to last year, and if a claim needs to be made, one of their experienced claims advisers will be with the customer throughout the treatment. Despite their growth into a large company, they still make every effort to keep things personal. Their vision for the future is to remain a niche provider of global insurance products for people who can rely on their insurance provider to respond quickly, efficiently, and appropriately when they need to claim. They will always remain true to their core family values of being a caring and dependable global organisation. Their mission for William Russell is simple: to provide quality insurance products for today’s international lifestyle and always be there when needed, with a distinctive brand of service and care so customers feel like valued individuals, not just policy numbers.