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Amdocs Finds 80% of Business Leaders Believe They’re Meeting Customer Expectations—Only 24% of Consumers Agree

June 10 2025

Amdocs (NASDAQ: DOX), a leading provider of software and services to communications and media companies, today announced new research from Amdocs Studios, an Amdocs digital services offering, on customer experience (CX), which found that while 92% of business leaders cite CX as a top strategic focus and 88% link it directly to revenue growth, their actions tell a different story; only 28% believe CX is “extremely important” to invest in.

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