About Felipe Hillard

Felipe Hillard, Chief Customer & Product Officer at The Bank of London. Local to many cities around the world, a citizen and passport holder of the United Kingdom & United States, with experience working and living across 5 continents. Felipe Hillard leads the overall client and product vision, strategy, innovation, and the customer experience across all channels. Bringing an ideal combination of customer empathy, technical acumen, and market experience, Felipe joins us from Accenture, where he most recently held the role of Managing Director & Head of Financial Services for the United States Midwest Region. Highly accomplished in delivering both vision and strategy, he positioned Accenture in a short period of time as the partner of choice, and as an agency of record across design, marketing, innovation, and creative execution. His breadth of experience also covers time as Principal Director and Head of Growth & Client Experiences at Fjord, the leading user and customer experience design firm, and as Head of Strategy & Digital for Barclays Retail & Business Bank across Europe and the Middle East.