About Colin Fyfe

I have substantial (Director level) leadership experience in Financial Services of which the last 10 years has been building and leading National teams in Marketing, Small Business Banking, Commercial Banking, Corporate Banking, Private Banking and Specialist Services. From Glasgow to London; Manchester to Melbourne Australia and Leeds to Belfast I have a broad background in the world of Financial Services but nothing beats working with staff and helping customers to meet their goals!! And now in April 2014 on to a new challenge as Chief Executive Officer at Darlington Building Society. Bringing together all that I have learned in my career and applying it in a great Building Society with fantastic values and customer focus. My team have described my top 5 Leadership attributes as:- • Building trust; • Coaching style to develop team; • Flexible approach; • Valuing contribution of team members; • Determination when delivering results; My key skills and achievements are:- • Performance delivery through Leadership – Transformed Business and Private Banking offices with income growth of 34% and profit growth of 61%; • Customer Focus – Customer satisfaction increased by 29 percentage points in a one year period; • Change Management – Delivered key responsibilities during Bank expansion programme 2004-2008 with 35 new offices opened; • Strategic Execution – Shortlisted by the Financial Services Forum in 2005 for Marketer of the Year and shortlisted for Best Integrated Customer Campaign in 2006; • Industry Expertise – Recognised as an expert in the SME and Corporate Banking segments with speeches undertaken at European Financial Management Association (EFMA) Conferences in Barcelona, Brussels, Madrid and the SME Conference in Vienna;