Citi Adopts Fenergo Platform to Digitize Select Transfer Agency Services for Funds in Europe

Citi Fenergo Client Lifecycle integration brings seamless onboarding and due diligence to regulated funds in Europe. Using Fenergo’s AML and KYC automation tools, Citi streamlines investor journeys with API-powered, real-time reporting.

Citi’s Global Transfer Agency business has deployed Fenergo’s Client Lifecycle Management platform to digitize investor onboarding and due diligence services for regulated funds in Europe.

Using Fenergo’s market-leading platform, Citi now enables customized policy-driven risk assessment for Anti-Money Laundering (AML) and Know Your Customer (KYC) checks for clients while making investor onboarding more seamless. Clients benefit from automated data validations and real-time reporting through API connectivity.

Citi’s Global Transfer Agency unit is part of the bank’s Fund Services business which caters to institutional clients including asset managers and investment managers who create and run regulated funds for institutional or retail investors.

“The Fenergo platform brings together new generation technology with in-depth working knowledge of the regulatory environment that is crucial to supporting a breadth of multi-domiciled investments across diverse asset classes,” said Larissa Sototskaya, Head of Global Transfer Agency at Citi Fund Services. “As the regulatory environment evolves, the adoption of Fenergo ensures that we move at pace with the industry while providing a real-time view of investor statuses.”

Ruth Ormsby, Managing Director, EMEA, Fenergo: “We are delighted to support Citi’s Global Transfer Agency business in Europe with our Client Lifecycle Management platform. Fenergo is firmly established as the market leader in this area and we are committed to evolving our platform with the latest innovations. This aligns with our goal to empower financial institutions like Citi to create a more engaging experience for investors, while maintaining the highest standards of compliance and operational excellence.”

The adoption of Fenergo for regulated funds in Europe is part of Citi Transfer Agency’s ongoing digital transformation agenda and follows from the launch of the bank’s award-winning digital Transfer Agency service in the United Kingdom in 2023. The bank already offers a fully digital client lifecycle service for funds in the UK market.

With the Citi Fenergo Client Lifecycle platform, Citi accelerates digital transformation in Europe’s regulated fund space—backed by real-time compliance automation.