Flexys Partners With Capital on Tap to Transform Debt Collection Through Enhanced Customer Self-Service

Flexys, a leading provider of real-time debt management software, announced a new partnership with Capital on Tap, a fast-growing provider of business credit cards and spend management tools for small businesses. This collaboration aims to streamline Capital on Tap’s debt collection processes, improve operational efficiencies, and significantly enhance the customer experience through advanced self-service capabilities.

Driving innovation in debt collection with scalable self-service technology

Capital on Tap sought a scalable solution that would empower its customers to manage their accounts more effectively, while also optimising internal collection processes. Flexys’ out-of-the-box collections solution was selected for its ability to deliver rapid value and a measurable return on investment.

Automating collections to boost efficiency and recovery rates

Flexys’ software will automate and digitise Capital on Tap’s collections, enabling the company to significantly increase operational efficiency and debt recovery rates, and support their growth. The solution includes a comprehensive customer self-service portal, alongside core collections functionality.

Proven results: enhanced collection outcomes and reduced complaints

Flexys’ clients have reported impressive results, including collecting up to three times more debt, increasing team capacity tenfold, and experiencing a 25% reduction in complaints. This partnership is expected to deliver similar positive outcomes for Capital on Tap.

Executive insights: a shared vision for customer empowerment

Mark Porter, Head of Collections at Capital on Tap commented: “At Capital on Tap, we are committed to empowering small businesses with tools that simplify financial management. Partnering with Flexys allows us to take this commitment further by providing a seamless and innovative debt collection experience. This collaboration will enhance our operational efficiency while ensuring our customers have greater control and flexibility in managing their accounts. We are excited about the positive impact this partnership will bring to both our collections team and our customers.”

James Hill, CEO at Flexys, added: “We are thrilled to announce our partnership with Capital on Tap – their commitment to innovative customer service chimes closely with Flexys’ own values. We look forward to supporting their collections team with cutting-edge software, which will enable them to collect more, faster, while delivering an outstanding customer experience.”