Chase Supports Customers with Transition to Direct Deposit for Government Payments

In light of the U.S. Department of the Treasury’s recent announcement to phase out paper checks for most federal payments by September 30, 2025, Chase is committed to supporting their customers through this transition. As direct deposit becomes the default method of payment, customers who currently receive paper checks are encouraged to enroll in direct deposit to enjoy a safer, faster and more convenient way to receive their benefits.

“Direct deposit is not only a more secure option, but it also ensures that our customers receive their payments promptly without the risk of theft or delays sometimes associated with paper checks,” said Steve Goodman, Head of Product for Chase Consumer Bank. “We are dedicated to providing our customers with the resources and support they need to make this transition as smooth as possible.”

Chase branches will be actively informing customers about the advantages of direct deposit, such as:

• Safety: Reduces the risk of lost or stolen checks
• Speed: Payments are deposited directly into accounts, often on the same day they are issued
• Convenience: Customers can access their funds anytime, anywhere

To facilitate the transition, customers can easily enroll in direct deposit by contacting the federal agency that pays their benefits, visiting GoDirect.gov or calling the Electronic Payment Solution Center at 800-967-6857.

Chase is proud to be the only bank with branches in all lower 48 states. Customers with questions about transitioning to direct deposits are encouraged to visit one of our 5,000+ branches for personalized assistance in setting up direct deposit. Additionally, customers can use our branch locator tool at chase.com/locator to find the nearest branch, speak to a banker and learn more about how direct deposit can help them qualify for no monthly service fees.