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8×8 Expands Secure Pay Globally to Automate Compliant Payments Across Digital Channels
For many organizations, collecting payments is one of the most time-consuming and frustrating parts of customer service. Agents spend hours chasing overdue balances, customers get stuck in queues, and inconsistent processes slow down revenue recovery.
To alleviate these pain points, 8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, expanded the global availability of 8×8 Secure Pay, a unified payments solution that helps organizations accelerate collections, reduce manual workload, and deliver a more convenient customer experience across digital channels, all while meeting key regulatory compliance requirements.
Part of the 8×8 Platform for CX, 8×8 Secure Pay can be combined with 8×8 Proactive Outreach and 8×8 Intelligent Customer Assistant, to deliver automated outreach, conversational AI, and secure one-click payment options so customers can get questions answered and complete payments quickly, while organizations reduce the cost and effort of human-driven collection workflows and automated initiatives.
Helping customers pay on their terms
When customers can pay the way they prefer, payment completion rates rise. 8×8 Secure Pay empowers organizations to:
- Reach customers where they are – via SMS, email, chatbot, or IVR – reducing late or missed payments.
- Enable fast, secure, one-click payment options using secure payment links, digital wallets, card payments, or IVR-based payment flows, without requiring an agent for every step.
- Seamlessly transfer to a live agent when needed, maintaining context to avoid frustration and repeat explanations.
This automated, flexible approach reduces long call queues and helps customers complete payments in the flow of the channel they already use.
Automation that accelerates revenue
The automation engine behind 8×8 Proactive Outreach can send secure payment reminders across multiple channels. This modernizes payment collection by enabling:
- Faster transactions with instant, secure payment flows
- Reduced agent workload, freeing teams to focus on complex or high-value interactions
- Stronger security, including PCI DSS–compliant processes that remove sensitive data from agent handling
“Organizations shouldn’t have to choose between efficiency and customer experience,” said Hunter Middleton, Chief Product Officer at 8×8, Inc. “By combining proactive outreach, conversational AI, and secure, automated payments, businesses can reduce agent workload, speed up collections, and make payment interactions easier for customers.”
Now available worldwide
8×8 Secure Pay is now available globally, supporting industries including retail, utilities, transportation, manufacturing, and financial services.
Organizations adopting 8×8 Secure Pay can benefit from:
- Lower operational costs by reducing repetitive payment-chasing tasks
- Faster time-to-value with packaged deployment and intuitive workflows
- Higher payment completion rates with more flexible digital payment options
- Enterprise-grade security for every transaction
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- COINPAYMENTS and duPont REGISTRY Group Announce Alliance to Power Digital Payment Infrastructure Read more
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COINPAYMENTS and duPont REGISTRY Group Announce Alliance to Power Digital Payment Infrastructure
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Atos Selected by LCH SA to Migrate its Financial Information Systems to the Cloud
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SUNRATE Secures Bank Negara Malaysia Licence, Enabling Full-Scale Operations in Malaysia
SUNRATE, the global payment and treasury management platform, announced that it has been granted a Class B licence under the Money Services Business Act 2011 by Bank Negara Malaysia, marking a significant milestone in the company’s continued expansion.
NUVA Digital Raises US$5.2M to Accelerate Development of Web3 Real-World Asset Platform NUVA
NUVA Digital, the software development company behind the RWA marketplace NUVA, today announced the successful closing of a US$5.2 million fundraising seed round led by Morgan Creek Digital. NUVA is the non-custodial, unified distribution layer for high-quality real-world asset (RWA) vaults. It offers users one-click access, enabling them to deposit stablecoins to mint liquid, composable tokens that deliver yield. NUVA ensures transparency and seamless DeFi composability with on-chain proof of reserves, without requiring minimum deposit requirements or lockups.
COINPAYMENTS and duPont REGISTRY Group Announce Alliance to Power Digital Payment Infrastructure
COINPAYMENTS, a leading global digital payments infrastructure provider, has announced a landmark alliance with duPont REGISTRY Group, the world’s premier, high-tech luxury automotive ecosystem, to power digital payment capabilities within its next-generation duPont REGISTRY digital marketplace.
Regional Openness and the Shift to Cloud Processing
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TSAM London: MinuteMaster on The Rising Cost of Meeting Inefficiency in Asset Management
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Atos Selected by LCH SA to Migrate its Financial Information Systems to the Cloud
Atos, a global leader of AI-powered digital transformation, announces it has signed a three-year contract with LCH SA, the global clearing house based in Paris, to assist LCH SA with the migration of its financial information systems on a highly secure, SecNumCloud-qualified cloud infrastructure, while guaranteeing full continuity of operations.
KAST Appoints Former SEC Official to Lead Policy Communications as Company Targets US Market Growth
KAST, the global financial platform built on stablecoin rails, announced today that Stephanie Allen, a former senior advisor at the U.S. Securities and Exchange Commission, has joined the company as Head of Corporate and Policy Communications.