Paytech Prommt Partners with HRS Hospitality and Retail Systems

Leading payment request platform Prommt has, today, announced a partnership with HRS Hospitality and Retail Systems, a major IT supplier to the hospitality and retail sectors. Prommt is a payment request platform that enables businesses to easily request, collect, and track remote and over-the-phone payments. This collaboration further strengthens HRS Hospitality and Retail Systems’ focus on customer success, allowing their client’s hotel reservation staff to easily send secure, branded payment requests directly from the hotel’s property management system (PMS).

HRS Hospitality and Retail Systems is active in 90 countries with over 11,000 customers and is Oracle’s largest hospitality partner worldwide. They offer a wide range of solutions, including property management, point of sale (POS), spa and guest activities, business analytics, payment gateway, mobile applications, channel manager, and more. By integrating Prommt’s capabilities, hoteliers can send their customers a branded, personalised payment request that can be accessed through SMS, WhatsApp, or email, allowing them to complete a fast, simple, and secure payment transaction with confidence. This partnership will help boost Prommt’s visibility across their client portfolio.

Prommt recently became available on Oracle Cloud Marketplace meaning it can be integrated with OPERA 5 and OPERA Cloud via ORACLE Hospitality Integrations Platform (OHIP). This integration offers many benefits including the ability to automate sending of payment requests based on agent and rate code and posting the payment status within the PMS, notifying staff of payment success or failure. In addition, Prommt has become integrated with many of the world’s leading payment gateways and has been utilised by hundreds of hotels across Europe, including many 5-star properties and resorts. Prommt is also PCI Level 1 compliant and adheres to GDPR, as well as the UK Data Protection Act 2018.

Taking payments over the phone is still very common within the hotel industry. However, this practice carries the risk of fraud as well as costly chargebacks or a potential data breach when sensitive card details are transmitted and stored insecurely. A recent study from Expert Market revealed that up to 86 percent of chargebacks could be cases of intentional or unintentional​ fraud. A Statista study demonstrated that retail sales via mobile devices amounted to £50.4 billion in 2019, and is expected to increase to £105.3 billion by 2024, demonstrating that more and more people are looking to complete transactions from their phones. By incorporating Prommt’s technology, HRS Hospitality and Retail Systems will be able to offer their customers a payment solution that is highly secure and can be easily completed using a mobile device.

Commenting on the new partnership, Donal McGuinness, CEO of Prommt said:

“We are very excited to be a partner of HRS Hospitality and Retail Systems. It presents us with new opportunities and allows us to expand our market footprint, whilst enabling the hotel sector to collect payments in a more efficient, secure manner. I believe that this is a great leap forward for our brand as we seek to step onto the world stage as a payment company.”

Speaking about the announcement, Siggi Schrot, Area Director UK & Ireland, HRS Hospitality and Retail Systems said:

“We welcome Prommt as our new partner. Their product and deep integration complement our existing portfolio, allowing us to continue our customer-centric focus and provide a world-class innovative payment solution perfect for the hospitality industry.”