Pacific Life Wins 2022 Gold Stevie® Award for Sales & Customer Service

Pacific Life’s Retirement Solutions Division (RSD)’s New Business Status Tracker tool was honored with a gold Stevie^® Award at the 16^th annual Stevie Awards for Sales & Customer Service in the new IVR or Web Service Solution category.

This distinguished achievement showcases the advancements of Pacific Life’s digital transformation efforts, particularly in new business and adviser enablement web services. An online, digital-first tool that provides financial professionals real-time transparency into clients’ application and contract funding status, the New Business Status Tracker tool was awarded top honors due to its ability to provide transparency to financial professionals, as well as its simple, user-friendly process and self-service capabilities.

“The nominations we received for the 2022 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations during the COVID-19 pandemic,” said Stevie Awards President Maggie Gallagher Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 51 nations, were considered in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide on eight specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements.