Mastercard Completes its First Live Agentic Transaction in Hong Kong

Mastercard announced the completion of its first live, authenticated agentic transaction in Hong Kong, marking a significant step towards trusted AI-powered commerce. This milestone builds on recent news of Mastercard’s new regional AI Center of Excellence in Singapore, which is set to become the company’s largest innovation hub in the region. 

This transaction — conducted with HSBC, DBS Hong Kong — demonstrates how AI can help consumers complete everyday tasks securely and seamlessly, from transportation to lifestyle services. In this use case, an AI agent booked a ride to Hong Kong International Airport through hoppa, a global mobility provider. The booking and agentic transaction was facilitated by CardInfoLink’s AI agent, which connects to hoppa’s taxi and airport limousine network. Similar transactions were also successfully supported across all Mastercard card types issued by Hong Kong banks, including Citi Hong Kong, Hang Seng Bank, Standard Chartered Hong Kong and Mox Bank.

The transaction used tokenized credentials authenticated with Mastercard Payment Passkeys to ensure strong consumer verification and data protection.   

“For consumers in Hong Kong, convenience and security are paramount. This first live agentic transaction shows how AI, powered by Mastercard Agent Pay, can simplify travel while keeping every payment safe,” said Helena Chen, Senior Vice President and General Manager, Hong Kong & Macau, Mastercard. “We are proud to collaborate with leading partners to shape a future where secure, intelligent, and effortless transactions enrich consumers’ everyday experiences.”

Powered by Mastercard Agent Pay

Mastercard Agent Pay provides the safeguards needed for secure AI‑initiated purchases. Each transaction uses a Mastercard Agentic Token, uniquely issued to each agent for enhanced security. Consumer consent is explicitly captured and purchase confirmation is secured via Mastercard Payment Passkeys. 

Mastercard will continue to work with partners to expand the use cases for secure, authenticated agentic transactions across further industry segments including transportation, travel, entertainment, and retail.

Building the Future of Trusted AI-Powered Commerce

Looking ahead, Mastercard is accelerating the growth of agentic commerce across Asia Pacific through additional efforts:

·        Establishing a regional AI Centre of Excellence to drive innovation and strengthen governance for AI-led transactions.  

·        Building deeper collaborations with leading large language model providers and AI agents across the region.  

·        Deploying dedicated agentic commerce teams across the region to support financial institutions and merchants as they transition to agent-led experiences.  

This milestone builds on Mastercard’s growing leadership in agentic commerce across Asia Pacific, following earlier authenticated agentic transactions completed in Australia, New Zealand, Singapore, Malaysia, India, South Korea, and Taiwan. 

Together, these deployments demonstrate the accelerating adoption of secure, AI initiated payments across the region — and Mastercard’s continued progress in establishing trusted, scalable foundations for agent powered commerce.

Janet Pang, Head of Retail Business, Retail Banking and Wealth, Hong Kong, HSBC, said: “HSBC is committed to innovating with purpose—advancing AI technology to deliver tangible value for our customers. Mastercard’s first agentic transaction in Hong Kong marks a significant step toward an AI-enabled economy. Through our collaboration with Mastercard, we’re enabling HSBC credit and debit card customers to pay more seamlessly and embrace new experiences, all built on a foundation of clear consent, transparency, and robust safeguards. This is how we stay future-ready: by ensuring that as technology evolves, our services remain relevant, trusted, and truly customer-driven.”

Ajay Mathur, Head of Consumer Banking Group and Wealth Management, DBS Hong Kong said, “We are thrilled to be part of this significant milestone with Mastercard, bringing the future of AI-powered commerce to Hong Kong. DBS commits to continuously leveraging innovative technologies to provide customers with secure, seamless and convenient banking experiences. The successful completion of this agentic transaction underscores the immense potential of AI to simplify everyday tasks and enhance security through solutions, like Mastercard Payment Passkeys.”