Leading CX provider, Ubiquity, Expands Global Footprint with New Executive Hires

Ubiquity, a leading global business process outsourcer for industry innovators, today announces the following three executives have joined its world-class team to support business development across the U.S. and expand its footprint in the U.K. and Europe: Brad Richardson as chief sales officer; John Goodale as executive director, head of Europe; and Leonel de Oliveira as executive director of finance, Europe.

“With growing demand for a partner-first approach to outsourcing—particularly in the highly regulated financial services and healthcare industries—we are thrilled to welcome Brad, John, and Leonel as we continue supporting all areas of the customer journey for businesses looking to scale their CX,” said Matt Nyren, CEO, Ubiquity. “These leaders bring a wealth of management experience that will advance Ubiquity’s position as a global leader in CX, helping to further substantiate our omnichannel solutions and geographically optimised delivery strategy for new and established clients.”

Brad Richardson, Chief Sales Officer

“I joined Ubiquity because I believe in their unique approach to truly understanding the client first and foremost. Understanding their needs and developing bespoke solutions that transform their CX from a cost centre into a critical business driver,” Richardson said.