FF News Logo
Monday, February 23, 2026
FFNews x MoneyLIVE

Jonathan Hall, NatWest – What are the friction points for financial institutions in the digital onboarding process?

Jonathan Hall, Head of Digital at NatWest, chats to Doug Mackenzie about the friction points a financial institution may face when onboarding a business customer digitally – how do you deliver enduring experiences whilst collecting all the data to service their regulatory requirements?

People In This Post

Companies In This Post

  1. New Partnership Introduces First-of-its-Kind Model To Democratise Olympic Sailing Read more
  2. Bluefin and Basis Theory Partner to Enable Unified Tokenization Across Digital and In-Person Payments Read more
  3. Invest Bank and AUTON8 Build Partnership to Drive Digital Resilience and Banking Agility Read more
  4. ING’s AI Roadmap: Platform, People, and Agentic AI Read more
  5. UK-fintech Provided Over £17.5m in Emergency Wage Advances to More Than 55,000 Employees in the Last Year Read more
EMEA2026 x FFnews