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Jonathan Hall, NatWest – How have customer interactions with digital channels changed with NatWest?
Jonathan Hall, Head of Digital at NatWest, chats to Doug Mackenzie about the deeper interaction that customers are demanding – how do we manage the customer experience gap between digital and physical experiences and what does the change from mobile to digital look like?
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- ING: Governing AI Before It Governs You Read more
- ComplyAdvantage: Why Compliance Must Catch Up With Reality Read more
- Admiral Group Acquires Flock to Drive Innovation in Commercial Motor Market Read more
- HSBC Orion Awarded DIGIT Platform Mandate Read more
- Valentine’s Day Shopping Goes Agentic as Checkout.com Data Reveals Rise in AI-Led Gifting Read more
Tembo Increases Easy Access Homesaver Savings Account to Market-Leading 5.75% AER
Dgital savings and mortgage platform Tembo today announced an enhanced version of its HomeSaver account
Blue Sky Bank Turns to Jack Henry to Drive Innovation, Elevate Customer Service and Support Growth
Blue Sky Bank selected Jack Henry to provide customers with modern, competitive offerings through a blend of self-service and personal banking experiences
Spreadsheets in the Bedsheets? Brits Prioritise Financial Compatibility When Searching for Their Valentine’s
Financial compatibility is one of the UK’s top priorities when it comes to looking for a partner,
L&G’s Ignite Platform Launches First Product API Integration With Lloyds Banking Group
L&G’s Ignite platform has launched its first product API integration with Lloyds Banking Group, giving brokers seamless access to the lender’s latest mortgage product data
Westpac Equips Workforce with Microsoft AI
Westpac is rolling out Microsoft 365 Copilot to its global workforce, completing one of the most significant Copilot deployments undertaken by an Australian company and the largest in financial services within Asia Pacific.
Perfios Collaborates with UIDAI for Offline Identity Verification
Perfios.ai, India’s leading B2B SaaS TechFin, today announced it has secured the Offline Verification Seeking Entity (OVSE) certification from the Unique Identification Authority of India (UIDAI). This significant development positions Perfios amongst an exclusive group of only 17 certified companies in India, and amongst the first financial technology companies to develop this offline identity verification solution.
ABNB Federal Credit Union Launches New Eltropy AI Voice Digital Assistant
Eltropy, the leading agentic AI-powered conversations platform for community financial institutions, today announced that ABNB Federal Credit Union has successfully rolled out AI Voice, marking the latest expansion of the credit union's partnership with Eltropy.
ING: Governing AI Before It Governs You
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ComplyAdvantage: Why Compliance Must Catch Up With Reality
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Admiral Group Acquires Flock to Drive Innovation in Commercial Motor Market
Admiral Group announces that it has reached an agreement to acquire Flock, a digital commercial fleet insurance provider with an innovative telemetry-based proposition
HSBC Orion Awarded DIGIT Platform Mandate
HM Treasury has chosen the HSBC Orion as the platform provider for the Digital Gilt Instrument (DIGIT) pilot issuance
Valentine’s Day Shopping Goes Agentic as Checkout.com Data Reveals Rise in AI-Led Gifting
Ahead of Valentine’s Day, research from Checkout.com reveals how UK consumers are beginning to embrace agentic AI
Tembo Increases Easy Access Homesaver Savings Account to Market-Leading 5.75% AER
Dgital savings and mortgage platform Tembo today announced an enhanced version of its HomeSaver account
Convr AI® Delves Deeper into AI with New Head of Data and AI Underwriting Solutions
Convr AI®, the leading AI company serving commercial insurance organizations with its underwriting workbench is pleased to announce the hiring of Eli O'Donohue as Head of Data and AI Underwriting Solutions.