Netcall and Ecliptic Partner to Help Insurers Bridge the Gap Between Customer Expectations and Operational Reality

Netcall, a leading provider of low-code and customer engagement solutions, and Ecliptic, a specialist insurance technology provider, have announced a renewed strategic partnership aimed at solving one of the sector’s most pressing dilemmas: how to deliver fast, intuitive, customer-centric services without losing sight of efficiency or governance.

The collaboration is rooted in a long-standing relationship between the two companies. Over the past decade, they’ve built and scaled award-winning systems used by more than 40 insurers, transforming complex claims workflows and enabling real-time collaboration across the market. Now, with pressure mounting on insurers to match the seamless, on-demand experiences set by brands like Amazon, the two firms are doubling down.

“We call it the holy trinity,” said Paul Bermingham, CEO at Ecliptic. “Customer service, operational efficiency, and governance. For years, insurers felt they had to pick two and sacrifice the third. But that trade-off is a myth. We’ve proven that with the right tech and the right expertise, you can have all three.”

Netcall’s Liberty platform acts as the low-code engine, enabling rapid deployment and integration. Ecliptic brings the insurance know-how to shape solutions that are not only functional but finely tuned to industry realities – from delegated authority to audit trails and beyond.

“Consumers today expect an experience that’s fast, simple, and personal. Amazon set the benchmark. Now it’s time the insurance industry caught up,” said James Lawrence, Insurance Specialist at Netcall. “This partnership gives insurers the tools to do just that – at speed, and without blowing the budget.”

The first initiative under the renewed partnership will tackle one of the most pivotal moments in the customer journey: first notification of loss (FNOL). Together, Netcall and Ecliptic are building an accelerator to help insurers handle FNOL with greater speed and clarity – creating a smoother experience for customers and a more efficient path for claims teams. This includes the potential to automate settlement for routine, simple, low-value claims – helping insurers accelerate resolution while freeing up resources for more complex cases.

More importantly, the partners are sending a message to the market: this isn’t just about tech. It’s about having strategic conversations with COOs, CIOs, and transformation leaders. It’s about helping insurers not just digitise a process – but reimagine it.

“There’s a reason this partnership works,” added Paul Bermingham at Ecliptic. “We know the pressure insurers are under. Regulation isn’t easing up. Customers aren’t slowing down. Budgets aren’t getting bigger. That’s why we’re here – to help our clients do more, with less, and come out stronger.”