Integration of Guidewire Cloud and CLARA Analytics Boosts Claim Outcomes and Achieves Exceptional ROI

CLARA Analytics (“CLARA”), a leading provider of artificial intelligence (AI) technology for insurance claims optimization, today announced that the successful launch of the Guidewire and CLARA integration has yielded exceptional results for insurers. This partnership demonstrates the significant value of AI in transforming claims processing workflows and improving outcomes across the insurance industry. 

A longtime CLARA Analytics customer has already realized significant value from the platform. Because CLARA insights are now delivered directly into the adjusters’ claims workflow, this insurance organization has experienced an increased surge in adoption, effectively driving more insightful claims outcomes. This has translated to even more significant ROI for the customer, which has resulted in saving the customer millions of dollars in claims costs using CLARA. The integration has truly transformed operational efficiency for this established CLARA customer.

“We worked very closely with Guidewire to create an outstanding experience for our joint customers, with the goal of helping people realize the benefits of AI,” said CLARA CEO Heather H. Wilson. “We’re seeing real business cases where CLARA and Guidewire deliver on the promise of predictive analytics and generative AI.”

Through the joint solution, claims adjusters receive CLARA alerts and insights in Guidewire ClaimCenter. If they want to dive deeper into a claim, they can do so in a single click, which will take them directly into the claim they are working on and provide augmented intelligence insights. They also gain access to high-value insights through Triage and Treatment alerts, which include reserve accuracy, mismatches of reserves to predicted complexity, and litigation propensity. 

“Customer results since leveraging the Guidewire and CLARA integration underscore the transformational impact AI can have on insurance companies, particularly when AI is applied into an organization’s core system in a meaningful way,” continued Wilson.