Award-Winning Insurer Goes Live on EIS OneSuite Powered by CoreGentic

WHY THIS MATTERS:
Core system modernisation has become one of the most strategic priorities for insurers as customer expectations rise and operational complexity increases. Legacy platforms often limit agility, slow product launches and make it difficult to respond to regulatory or market change. This go-live highlights a growing industry preference for stepwise, API-driven transformation rather than disruptive rip-and-replace programmes. As insurers look to embed intelligence across underwriting, pricing and service, knowledge-driven core platforms are emerging as a foundation for sustainable innovation. In competitive markets like Canada, the ability to adapt quickly while maintaining governance and compliance is now a key differentiator. Modern cores are no longer just IT upgrades—they are enablers of faster growth, improved customer experience and long-term operational resilience.

EIS, a leading SaaS core platform provider to the insurance industry, has announced that Industrial Alliance Auto and Home (iAAH), named Canada’s best auto insurer in 2025 by Forbes, has gone live on EIS OneSuite™ powered by CoreGentic™. This milestone marks a defining moment in iAAH’s long-term modernisation strategy and demonstrates how top-tier insurers are selecting EIS to lead them into the next era of intelligent insurance operations.

iAAH selected OneSuite, the industry’s first knowledge-driven core system, to strengthen its ability to operate, innovate, and grow in an increasingly competitive and rapidly evolving Canadian insurance market. By adopting the latest evolution of the EIS core platform, iAAH gains a platform that accelerates cost-efficient innovation while ensuring enterprise-grade governance, reliability, and compliance.

“At iAAH, our priority is to deliver a simple, fast, and personalised experience to our customers, while ensuring the reliability and security of our services,” said Hugo Fortin, President and Chief Operating Officer, iA Auto and Home (iAAH) and Prysm General Insurance. “Modernising our core platform with OneSuite reflects our commitment to innovate in a sustainable and responsible way. This new technology foundation enables us to quickly integrate solutions tailored to our customers’ needs and respond efficiently to market changes, all while maintaining our dedication to operational excellence and compliance.”

Building on its award-winning customer service and long-standing customer-centric strategy, iAAH now has a unified, modern architecture that strengthens its ability to deliver consistent, high-quality experiences for customers both today and in the future. EIS OneSuite amplifies iAAH’s customer-centric strategy by providing the technology foundation to scale innovation, operational excellence, and service leadership.

Unlike traditional rip-and-replace programs, iAAH opted for a strategic, stepwise modernisation approach enabled by the open, API-rich and event-driven architecture of EIS OneSuite — ensuring flexibility, reduced complexity, and faster time to business value.

This approach reflects an organisational commitment to continuous innovation. iAAH can now:

• Ensure seamless integration with ecosystem partners
• Delight customers and brokers with responsive, engaging experiences 
• Drive operational efficiency, adapting rules, pricing, and configuration in hours
• Accelerate new product launches 

“iAAH has been a valued partner of EIS for many years, and their move to the latest evolution of EIS OneSuite marks the next phase of an already strong modernisation journey,” said Mike Dwyer, CTO of EIS. “With this new foundation, iAAH now has the agility, intelligence, and governed control needed to innovate confidently and accelerate transformation on their terms.”

FF NEWS TAKE:
This milestone reinforces the shift toward modular, intelligence-led core platforms in insurance. The real impact will be seen in how quickly insurers can translate flexibility into new products and better service. Watch for increased adoption of stepwise modernisation as carriers seek transformation without operational risk.