Finova Broker Promotes Ben Radford to Head of Broker Payments

WHY THIS MATTERS
Ben Radford’s promotion reflects Finova’s continued focus on strengthening its broker ecosystem at a time when intermediaries are under pressure to deliver speed, efficiency and value to clients. Mortgage brokers are increasingly looking for more than just lender access—they want technology, support and commercial incentives that help them compete in a tightening market.

This move also highlights the growing importance of mortgage clubs evolving into broader service platforms. By combining lender relationships, fast payments and integrated tech solutions, firms like Finova are positioning themselves as end-to-end partners for brokers rather than simple distribution channels.

Finova Broker has announced the promotion of Ben Radford to head of Finova Broker Payments, its mortgage club designed to support brokers with competitive procuration fees and added value services.

Ben has extensive experience across the Finova Broker ecosystem, having held several senior positions within Finova’s intermediary arm, previously known as eKeeper Group and MCI Club, over the past ten years.

In his new role, Ben will lead the strategic direction and continued development of the Finova Broker Payments proposition. Continuing his previous work as National Account Manager, Ben will use his significant market knowledge to build relationships with lenders and strategic partners and ensure the club continues to deliver for its members through innovation and operational efficiency.

On his new role, Ben Radford commented:

“Finova Broker Payments is a fantastic platform that I’ve been pleased to work with, in some capacity, for many years. Unlike other clubs, Broker Payments provides the care of a close-knit team with the strength of Finova behind it, ensuring brokers of every size feel valued and supported. As well as continuing to build relationships with partners and lenders, in my new role I want to spread the word that Broker Payments is more than just a mortgage club – its faster, smarter and supportive, offering brokers clear operational advantage.”

Matt Harrison, Customer Success Director at Finova Broker, added:

“Ben’s deep understanding of our broker proposition and the wider intermediary market, puts him in an ideal position to lead Broker Payments into its next phase of growth. During his time as National Account Manager, he has demonstrated that his experience building and maintaining relationships across the industry is extensive and his input will be instrumental as we continue to evolve our Broker Payments offering moving forward.”

Finova Broker Payments provides brokers with access to a diverse panel of over 90 lenders, competitive next-day procuration fees and discounted use of Finova’s award-winning, cloud-based software solutions. These include the Finova Broker CRM, specifically designed for the intermediary market, and its Customer Portal, a client facing tool allowing borrowers to manage their own mortgage applications easily online and streamlining client communications.

FF NEWS TAKE
This is about deepening Finova’s role in the broker value chain. Elevating someone with long-standing experience across the business suggests a focus on continuity, relationships and practical execution rather than reinvention. That matters in a market where trust and reliability drive broker loyalty.

More broadly, mortgage clubs are being redefined. The winners will be those that blend commercial value with operational tools and real support. Finova is clearly aiming to be one of them by turning its proposition into something brokers rely on daily, not just occasionally.