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Glassbox Secures an Investment from Poalim Equity to Expand AI-Driven Experience Analytics in Financial Services
Glassbox, a leading provider of digital experience analytics for financial institutions, today announced a minority investment from Poalim Equity, the investment arm of Bank Hapoalim, Israel’s largest financial group. The investment marks a new chapter in the partnership between the two companies and will fuel Glassbox’s next phase of innovation, accelerating the development of advanced analytics and AI solutions purpose-built for financial institutions. Bank Hapoalim has been a long-standing Glassbox customer, using its platform to optimize digital engagement and better serve its clients.
The investment will directly support the expansion of Glassbox’s product roadmap, with a focus on AI-powered behavioral analytics, fraud prevention, and real-time decision-making capabilities tailored to the needs of banks and insurers.
“We believe Glassbox’s technology will continue to transform how financial institutions understand and serve their customers,” said Etai Kramer, Managing Director and Head of Alternative Investments & Investment Banking at Poalim Equity. “Our investment reflects a shared vision to equip banks and insurers with the intelligence they need to meet rising expectations for trust, speed, and personalization in digital engagement.”
Glassbox stands out as one of Israel’s leading analytics companies, with a uniquely deep understanding of the needs and complexities of financial institutions,” said Alex Assim, Chairman of Glassbox. “Their ability to innovate responsibly and strategically, especially in the age of AI, makes them a rare asset in the enterprise software space. Alongside Poalim Equity, we are proud to continue supporting their growth.”
The Glassbox Poalim Investment highlights a shared vision for using AI to improve customer journeys and drive innovation across the financial services sector.
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The banking industry is no longer at a crossroads; it is in the midst of a total architectural shift. As Generative AI moves from boardroom buzzword to operational reality and "Agentic Banking" begins to redefine customer engagement, the need for a collaborative roadmap has never been greater.
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