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August 1 2017

Fujitsu Helps Ibercaja Bank Revolutionize the Customer Experience

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Fujitsu is helping Spanish retail bank Ibercaja¹ to digitally transform banking and offer a better customer experience with Fujitsu smart ATMs. These are a key part of Ibercaja’s new branch offices, named Ibercaja+, which are designed with customer needs in focus – combining personalized consulting with state-of-the-art self-service technology in a modern, open-plan, multi-purpose space.

Ibercaja is one of Spain’s largest banks. Recognizing the changing needs of its three million-plus retail customers, Ibercaja’s digital strategy focuses on the evolution of branch offices and customer relationship channels. The bank aims to give its customers easier access to expert financial advisors, plus anywhere, anytime access to key everyday banking services via mobile apps and smart ATMs. In support of this goal, Fujitsu developed a solution allowing Ibercaja to seamlessly integrate ATM services with its other customer-facing channels to provide a consistent omni-channel experience, as well as a flexible technology platform that will easily adapt to future requirements.

Installed in Ibercaja’s new branch offices, Fujitsu smart ATMs will offer greater customer interaction and shorter wait times, combined with maximum security and reliability. Customers gain fast and simple access to day-to-day banking services such as cash withdrawals and deposits, and to additional convenient services such as recharging pay-as-you-go mobile phone credit or buying event tickets.

For ease of use, the ATMs are equipped with the latest touch screens and contactless technology. In addition, Ibercaja has the option to add secure biometric authentication for its customers with Fujitsu PalmSecure technology, a highly reliable system based on palm vein pattern recognition.

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