Breaking News
UK Consumers Put Fraud Prevention Top of AI Priorities for Financial Services in 2026
Latest data from FIS‘ Consumer Pulse survey reveals where UK consumers believe AI and emerging technologies will have the most positive impact in financial services in 2026.
Key findings:
Where consumers see AI and emerging technologies making the biggest difference in 2026:
-
Detecting and preventing fraud (23%)
-
Verifying identity securely (22%)
-
Faster customer service (18%)
-
More relevant and timely product offers (13%)
-
Better investment decisions (13%)
Generational divides on AI’s impact in banking in 2026:
-
Speed matters to younger generations – 26% of 18-34 year-olds see faster customer service as where AI will have most positive impact in 2026, double the 14% of over-55s
-
Gen Z bullish on AI-powered finance – a quarter believe AI will have its greatest impact helping with investment decisions (23%) and automated spending management (23%)
-
Young embrace personalisation – 22% of 18-34s see personalised financial advice as a key area for AI impact, versus just 7% of over-55s
-
Scepticism persists – 26% don’t believe AI will have a positive impact on banking, rising to 38% among over-55s
Kanv Pandit, Head of International Markets – Banking and Payments at FIS, said:“As we enter the new year, consumers are telling us exactly where they want AI to deliver: fraud prevention and security top the list, ahead of personalised advice and autonomous investment tools. This reinforces that banks must lead with applications that build trust – fraud detection, identity protection, transparent operation – before pursuing applications that demand trust.
“The opportunity in the 38% of over-55s currently struggling to see the positive impact of AI is particularly exciting. They’re not anti-technology – they’re waiting for technology that earns their trust. They control significant assets, have long banking relationships, and will reward institutions that respect their pace and priorities. That’s a market worth pursuing thoughtfully.
“2026 won’t be about deploying AI indiscriminately. It’ll be about deploying the right AI, with the right education, with the end consumer front of mind.”
People In This Post
Companies In This Post
- EXCLUSIVE: “Freedom Calling” – Timur Turlov, Freedom Holding Corp in ‘The Paytech Magazine’ Read more
- Nationwide Launches Teacher Accreditation to Boost Financial Education in Schools Read more
- Ant International Becomes Official Sponsor of The Argentine National Football Team Read more
- DNERO Launches Borderless Neobank Powering the Rise of the Latino Economy Read more
- CV5 Capital Builds the Next Generation of Cayman Fund Infrastructure for Digital Assets Read more
Nationwide Launches Teacher Accreditation to Boost Financial Education in Schools
Nationwide is launching a national accreditation for primary school teachers that aims to boost confidence in teaching financial education
DNERO Launches Borderless Neobank Powering the Rise of the Latino Economy
DNERO, a new borderless Neobank, officially launches March 24 to address this gap with a unified digital platform
Scalable Capital Launches Overnight Savings Account with 2.50% Interest
Scalable Capital continues to grow its savings offering: starting today, both new and existing clients can benefit from 2.50% interest p.a. (variable) on the new Scalable Overnight account. Whether saving for a rainy day or with a specific goal in mind, Scalable Capital clients can now invest their money with even more flexibility and security. The Overnight account benefits from no minimum deposit, monthly interest payments, and withdrawals at any time. Opening an account is fast, digital and free of charge.
Finom Launches Interest Account, Offers European Businesses Daily Returns On Idle Cash
Finom, the integrated financial management platform for freelancers and SMEs in Europe, launched the Interest Account: an embedded, fully MiFID-regulated feature that lets business customers earn daily returns on EUR balances.
Nine In Ten Brits Don’t Know Their Pension Tax Relief Rate as Tax Year Deadline Approaches, PensionBee Research Reveals
Almost nine in ten Brits (88%) do not know the rate of tax relief they receive on pension contributions, according to new research from PensionBee, a leading online retirement savings provider, published just weeks before the end of the 5 April tax year deadline.
XConnect and SONIO Partner to Enhance Fraud Prevention and Compliance for Gaming, Banking, Enterprise, and Fintech
XConnect, a Somos Company, a provider of world-class numbering intelligence and mobile identity solutions, has partnered with SONIO, a leader in Identity Orchestration Solutions, to integrate XConnect network APIs into SONIO’s Identity Orchestration Platform. The partnership supports regulated sectors including Online Sports Betting and gambling, fintech, banking and enterprise with enhanced onboarding, stronger fraud prevention and improved compliance through a single integration.
BankDhofar Introduces Neo Corporate Internet Banking
BankDhofar has announced the launch of Neo Corporate Internet Banking (Neo CIB), a next-generation digital banking platform
EXCLUSIVE: “Freedom Calling” – Timur Turlov, Freedom Holding Corp in ‘The Paytech Magazine’
Share this post: Share on LinkedIn Share on X (Twitter) Share on Facebook Share on […]
Nationwide Launches Teacher Accreditation to Boost Financial Education in Schools
Nationwide is launching a national accreditation for primary school teachers that aims to boost confidence in teaching financial education
Ant International Becomes Official Sponsor of The Argentine National Football Team
Ant International announced a partnership with the Argentine Football Association (AFA), becoming an Official Sponsor of the Argentine National Football Team
DNERO Launches Borderless Neobank Powering the Rise of the Latino Economy
DNERO, a new borderless Neobank, officially launches March 24 to address this gap with a unified digital platform
CV5 Capital Builds the Next Generation of Cayman Fund Infrastructure for Digital Assets
CV5 Capital is positioning itself as the infrastructure layer for the next generation of digital asset fund managers
BankDhofar Introduces Neo Corporate Internet Banking
BankDhofar has announced the launch of Neo Corporate Internet Banking (Neo CIB), a next-generation digital banking platform
iwoca Launches Credit Compass to Help Millions of SMEs Understand and Improve Their Business Credit Score
iwoca is launching Credit Compass - a free tool designed to give every UK SME clear insight into their business’s credit standing