Tadhamun Bank Libya Selects JMR Infotech for Next-Gen AI-Powered Smart Social Banking Chatbot and Voicebot

JMR Infotech, a global leader in digital transformation and banking technology solutions,  announced a new engagement with Tadhamun Bank Libya for the implementation of its AI-powered Smart Social Banking Chatbot and Voicebot, marking a further expansion of the long-standing partnership between the two organizations.

JMR Infotech has been a strategic technology partner to Tadhamun Bank, having successfully delivered key transformation programs including Oracle FLEXCUBE, Oracle Banking Digital Experience (OBDX), and Oracle Financial Services Analytical Applications (OFSAA), along with ongoing managed services support. This latest initiative builds on that foundation, introducing AI-led conversational banking capabilities to further elevate the bank’s digital ecosystem.

The AI-powered Smart Social Banking Chatbot and Voicebot will be deployed across web, WhatsApp, and Messenger channels, enabling customers to seamlessly interact with the bank for services such as customer onboarding, funds transfers, and real-time query resolution. Designed to integrate with existing systems including OBDX and FLEXCUBE, the solution aims to create a unified, responsive, and intuitive banking experience.

Speaking on the collaboration, Osam Alabearsh, General Manager, Tadhamun Bank said, “Our focus is on continuously enhancing customer experience while improving operational efficiency. JMR Infotech’s AI-powered Smart Social Banking Chatbot and Voicebot stood out for its practical use cases, flexibility, and ability to integrate seamlessly with our existing platforms. This initiative will play a key role in simplifying onboarding and enabling more accessible, always-on banking services for our customers.”

By automating customer onboarding and enabling instant interactions, the chatbot is expected to significantly enhance engagement while reducing reliance on traditional support channels. The bank anticipates improved response times, optimized service delivery, and a reduction in call center volumes and associated operational costs.

Commenting on the engagement, Naman Jain, Head – Global Sales & Business Development, JMR Infotech said, “We are delighted to extend our partnership with Tadhamun Bank through the introduction of our AI-powered Smart Social Banking Chatbot and Voicebot. This engagement reflects the trust we have built over the years and our shared vision of driving meaningful digital transformation. Our solution is designed to combine intelligence, scalability, and flexibility, enabling banks to deliver superior customer experiences while achieving measurable business outcomes.”

JMR Infotech’s AI-powered Smart Social Banking Chatbot and Voicebot has been successfully adopted by multiple financial institutions, offering both on-premises and cloud deployment models tailored to diverse operational needs. The selection of JMR Infotech for this initiative was driven by its proven capabilities, cost-effectiveness, and strong alignment with the bank’s digital transformation goals.