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Metro Bank Partners with Victim Support
Metro Bank is partnering with the charity Victim Support to provide an independent support service for its customers who have been a victim of fraud. Victim Support’s team of dedicated fraud case workers offer free, confidential and personalised support to help victims manage the impact of the fraud and help to ensure they feel more able to spot fraud in the future.
Any Metro Bank customer experiencing any type of fraud will have access to additional support from Victim Support as part of Metro Bank’s aftercare service.
Last year, Metro Bank reported a 50% increase in romance fraud, with current analysis showing that a third of those who are victims of romance fraud were classified as vulnerable customers. UK Finance reports that more than £4,0001 every day is stolen through romance fraud.
“Industry data1 shows that when it comes to romance fraud, victims pay out on average ten times before they begin to realise something is not quite right,” explains Metro Bank’s Head of Fraud & Investigations, Baz Thompson. “We are here to help and support our customers when they report their case and this will include both financial and aftercare support. However, we are aware some customers need more and that’s why we are partnering with Victim Support so they can offer additional and more ongoing support and help.”
Sara Brown, Head of National Contact Centre Services at Victim Support, said: “Relationship fraud is a devastating crime and it’s also remarkably common. Sadly, there is so much shame and stigma and many victims are too embarrassed to open up to their friends or family about what has happened, leaving them isolated and vulnerable. We’re pleased to be teaming up with Metro Bank to offer this much needed free, independent service so that victims don’t have to suffer in silence.”
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