Inbenta and ebankIT Join Forces to Enhance Digital Banking Experiences With AI-Driven Customer Engagement

ebankIT, a leading omnichannel digital banking platform provider, is proud to announce a strategic partnership with Inbenta, a global leader in AI-powered customer experience and employee engagement solutions.

This collaboration aims to revolutionize the way financial institutions interact with their customers by offering Inbenta’s advanced AI technologies through ebankIT’s platform.

ebankIT provides a comprehensive omnichannel banking solution that encompasses web and mobile banking, onboarding, personal finance management, and front and back office tools, among other things.

This solution empowers financial institutions to meet the evolving needs of their account holders. Through this partnership, ebankIT integrates Inbenta’s industry-leading AI tools into its digital banking suite, enabling financial institutions’ employees and customers to operate more efficiently and enhance the digital user experiences.

“We are thrilled to welcome ebankIT to our expanding network of strategic partnerships. By enhancing ebankIT’s platform with our AI and digital transformation technologies, we’re creating a powerful ecosystem that will redefine digital banking.” – Jonathan Piles, Head of Partnerships at Inbenta

Inbenta’s AI-powered suite offers highly accurate, human-like chatbots and predictive, intent-based searches to enhance self-service and customer satisfaction.

Its AI-driven knowledge base efficiently delivers vital information, while its Assist tools empower agents with digital workflows, real-time escalation, and voice and video options. Additionally, Inbenta provides an interactive digital-learning portal to boost digital adoption and reduce support costs for employees and customers.

“We are excited to partner with Inbenta to integrate these powerful AI-driven solutions into our platform. Inbenta’s technology aligns perfectly with our vision to create a seamless, intuitive digital banking journey, allowing us to deliver more efficient and personalized experiences to our clients and their end-users.” – Paul Provenzano, VP Market Development at ebankIT.