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First Abu Dhabi Bank Pioneers Digital Onboarding in the UAE
First Abu Dhabi Bank (FAB) and Fenergo announced their partnership in June of 2024 to speed up client onboarding and enhance anti-money laundering (AML) compliance processes for the bank with Client Lifecycle Management (CLM).
FAB is a leading financial institution in the UAE that engaged Fenergo to focus on meeting its regulatory and internal requirements while delivering an end-to-end client journey. FAB provides a comprehensive range of financial products and services to serve the diverse and growing needs of its clients.
Antranik Tcheboukjian, Head of Technology for Corporate & Investment Banking at First Abu Dhabi Bank, gave several reasons for the bank’s move to Fenergo including:
“We realized that it’s not only enough to have good products and services, but to also improve the whole experience to be able to attract new customers that are getting established in the UAE and be the bank of choice for those customers.”
First Abu Dhabi Bank leverages Fenergo to streamline customer journeys and enhance self-service capabilities.
The shift towards cloud in the financial services industry requires collaboration with regulators and partners to ensure successful implementation. First Abu Dhabi Bank’s adoption of Fenergo is a pioneering effort in this shift towards the cloud.
In their move to cloud infrastructure, key considerations for the bank included:
- Ensuring it maintained data controls and ownership
- Configuring the platform to enable external key management and encryption in order to meet regulatory requirements
- Collaboration with local regulators to demonstrate the benefits of cloud-based compliance in the UAE
Fenergo enabled FAB to meet all these needs, using Client Lifecycle Management to transform the end-to-end client onboarding and lifecycle experience, future-proof regulatory compliance and enhance operational efficiency – all while reducing the total cost of ownership.
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