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DCI Partners with Glia to Help Financial Institutions Provide a Superior Customer Experience
Data Center Inc. (DCI), the privately-owned developer of digital banking and fintech processing solutions, today announced partnership with Glia, the leading provider of Digital Customer Service (DCS), to boost usage of its GoBanking products by providing a superior customer experience through Co-Browsing, video, voice, and text chat.
Thanks to this partnership, DCI’s GoBanking solution enables financial institutions to engage their customers online and deliver a seamless digital experience, with the ability to effortlessly transition across all channels, including SMS, chat, voice, and video through Glia’s DCS platform. With enhanced digital communications, financial institutions can significantly boost customer satisfaction and improve their overall relationships with customers, by delivering minimized effort and better overall proficiency.
“Our partnership with Glia allows us to deliver seamless customer service interactions for our customers,” said Sarah Fankhauser, CEO and President of DCI. “That, in turn, helps them promote loyalty and trust with their customers, improve their efficiencies, and drive more revenue for their organization,” she added.
“The ability to meet customers online and provide a seamless on-screen experience is the cornerstone of digital transformation,” said Steve Kaish, SVP of Alliances at Glia. “Through our partnership, DCI’s community banks will be able to connect with customers more meaningfully and efficiently with Digital Customer Service. We are proud to work with a partner with deep roots in the community banking space that has recognized the power of customer service as a competitive differentiator for over half a century.”
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