1Cover Partners With Adyen to Modernise Payments Across Australia and New Zealand

Adyen, the global financial technology platform of choice for leading businesses, today announced a significant uplift in its collaboration with Australia’s specialist travel insurer 1Cover.  The enhanced payments infrastructure across Australia and New Zealand is designed to drive greater scalability, streamline operations, and further elevate the customer experience.

Founded in 2003, 1Cover was an early pioneer of online travel insurance in Australia, and today protects millions of Australians and New Zealanders during their travels. As the business scaled, its legacy payments setup – built on multiple providers across regions introduced operational complexity and rising administrative costs.

Across the insurance sector, fragmented systems remain a persistent challenge. According to Adyen’s Australia Insurance Report 2026, more than half of insurers (51%) still rely on manual processes and outdated infrastructure, while 93% say fraud costs their business up to 5% of annual revenue – reinforcing the operational and financial impact of fragmented payment and risk systems.

By partnering with Adyen, 1Cover consolidated its payments stack with a single global provider, enabling access to local payment methods across Australia and New Zealand, automated reconciliation to reduce manual intervention, and machine-learning-driven fraud prevention – improving reliability at check out while maintaining high levels of security.

Since going live on the Adyen platform in May 2025, 1Cover has already seen measurable improvements in payment efficiency and streamlining of operational costs. The insurer has achieved approximately AUD $35,000 in savings over its first nine months, driven primarily by infrastructure optimisations like local card routing, and expects total annual savings of up to AUD $50,000 as benefits continue to scale.

“Payments play a critical role in how customers experience insurance, particularly at moments where trust, speed and reliability matter,” said Hayley Fisher, Adyen Country Manager, Australia and New Zealand. “At a time when insurers are under pressure to do more with less, consolidating payments onto a single platform can help reduce complexity, lower costs and support sustainable, long-term growth.” 

“Working with Adyen has allowed us to remove key friction points from our payments experience, making it faster and easier for customers to transact with us,” said Natalie Ball, Managing Director at 1Cover. “At the same time, we’ve reduced costs without compromising performance which is a clear win for the business as we continue to grow our footprint across Australia and New Zealand.” 

Beyond direct cost efficiencies, 1Cover has benefited from automated money movement, consolidated reporting and reduced manual intervention, supported by dedicated local account management. Looking ahead, the insurer is exploring additional payment capabilities as it continues to expand across the region.