The Future Identity Customer 2025 Agenda has Landed

The agenda for the 2025 Future Identity Customer event highlights a critical intersection between seamless user experience and the escalating threat of sophisticated financial crime. For fintech professionals, balancing the friction of identity verification against deepfake fraud and social engineering is now a primary driver of both customer retention and institutional security.

What was announced

Scheduled for 13th May, the 2025 edition of Future Identity Customer will operate across two distinct stages to address the shifting digital identity landscape. The plenary stage is dedicated to the customer journey, focusing on how frictionless onboarding and identity verification can build long-term loyalty. Key sessions here will examine the trade-offs between data security and business trust, alongside specific regulatory challenges like age verification for safeguarding users.

The second track, the FID Fraud & FinCrime Stage, addresses defensive strategies against a rapidly evolving fraud ecosystem. Discussions will center on high-tech threats including deepfake fraud, Authorised Push Payment (APP) scams, and Account Takeover (ATO) attacks. A unique addition to the 2025 agenda is a presentation on social engineering delivered by a victim of the crime who now campaigns for improved consumer education and protection.

The event expects to host over 600 participants and will be co-located with three other industry gatherings: FTT Payments, FTT Embedded Finance & Super-Apps, and Customer Alpha. This structure is intended to help attendees connect identity management with broader financial services. Additionally, a VIP Hosted Meetings Programme will provide curated networking for qualified participants looking to implement new innovations in their sectors.

The companies involved

Future Identity Customer serves as a specialized forum within the digital identity and fraud prevention sectors, acting as a strategic touchpoint for peers to address the technical hurdles of secure digital environments. The event is part of the broader "FTT" ecosystem, a series of gatherings that target innovators across traditional banking, fintech, and the super-app market.

By co-locating with FTT Payments and FTT Embedded Finance & Super-Apps, the organizers position identity verification as a foundational element of the wider digital economy. The "Future Identity" brand specifically concentrates on the infrastructure of trust necessary for modern transactions. While these events collectively cover a broad range of financial technology, the 2025 Future Identity Customer gathering maintains a sharp focus on the dual pillars of customer experience and financial crime mitigation. This alignment suggests a strategic effort to integrate identity management into the lifecycle of payments and embedded financial products, catering to change-makers looking for a holistic view of the industry.

What this means

The 2025 agenda highlights a maturing fintech sector that can no longer afford to treat identity and fraud as separate operational silos. The industry is currently caught in a paradox: while consumers demand "invisible" onboarding, the rise of deepfakes and social engineering necessitates more robust, and often more intrusive, verification layers. The specific focus on APP and ATO fraud underscores a shifting regulatory landscape where the burden of liability is moving toward the platforms themselves. For the market, the core question is whether the "frictionless" ideal is still compatible with the security requirements of a high-threat digital environment. Success will likely depend on integrating these competing priorities without compromising the user experience.