Riverbed Launches Agentic AI to Combat Banking Outages and Network Disruption

Quick Summary

Riverbed has launched Network 360, utilizing agentic AI to help financial institutions investigate disruptions and identify root causes in real-time. By combining deep network evidence with automated reasoning, the platform allows IT teams to spot emerging problems before they impact digital banking services or customer access.

How Does Agentic AI Prevent Banking Outages?

Financial institutions face renewed outage scrutiny as UK banks recorded over 803 hours of disruption between 2023 and 2025. Riverbed solves this by deploying agentic AI to automate the correlation of network evidence, moving beyond simple monitoring to active problem-solving. This technology allows engineers to:

• Establish if causes sit within internal or external infrastructure.
• Inspect the underlying packet data behind AI-driven conclusions.
• Resolve application issues up to 67% faster, as demonstrated by Faisal Islamic Bank.

By grounding AI recommendations in hard network evidence, banks can maintain service resilience even across complex, hybrid cloud environments.

What are the Core Features of Riverbed Network 360?

The Network 360 suite integrates intelligent network observability directly into existing workflows. The solution features Riverbed IQ, a SaaS-based intelligence layer, and Riverbed Q, a conversational interface that uses natural language to guide investigations. Key specifications include:

• NPM+ visibility extending to remote users and Zero Trust environments.
• Full-fidelity packet capture via the native AppResponse integration.
• Predictive awareness to identify emerging risks before they affect the end-user experience.

This unified approach ensures that network operations teams no longer have to manually "connect the dots" across disparate dashboards and data silos.

Why is Full-Fidelity Visibility Essential for Modern Finance?

Modern banking infrastructure now spans public cloud services, digital channels, and physical branches, creating massive visibility gaps. Riverbed’s agentic AI addresses these gaps by analyzing networks the institution may not directly own or control. This is critical for Zero Trust architectures where traditional monitoring often fails. By providing 360-degree visibility, Riverbed ensures that IT teams can isolate performance issues rapidly, protecting the digital employee experience and customer-facing services simultaneously. The offering is currently available at no price premium for existing AppResponse and NetProfiler customers, lowering the barrier to advanced AI adoption.

FF NEWS TAKE:

Riverbed’s move into agentic AI reflects a critical shift from passive monitoring to active reasoning. For banks, where every minute of downtime carries a heavy reputational and regulatory price, manual troubleshooting is no longer viable. By grounding AI in hard packet data rather than just LLM-based guesses, Riverbed provides the technical depth required for high-stakes financial environments. This definitely moves the needle for operational resilience in the fintech sector.