Lloyds Banking Group Appoints HSBC’s Jane Gilmour as Chief Technology Officer

Lloyds Banking Group has appointed Jane Gilmour as Chief Technology Officer to lead its "Accelerate 2030" transformation. For fintech professionals, this move signals a major incumbent doubling down on platform modernisation and engineering resilience, poaching top-tier talent from HSBC to navigate the increasingly complex intersection of legacy banking and digital-first customer expectations.

What was announced

Jane Gilmour joins Lloyds Banking Group in January from HSBC, where she served as Chief Technology Officer for Group Functions Technology, a division formerly known as Enterprise Technology. With more than 25 years of experience across financial services and other global industries, her remit covers the technology transformation required for the Group’s "Accelerate 2030" strategy. This involves strengthening the engineering and platform foundations that underpin the Group's growth ambitions.

Gilmour's background is extensive, including leadership roles at The Coca-Cola Company, Barclays, and GE Capital, alongside previous positions at JPMorgan and Accenture. At Lloyds, she will report to Ron van Kemenade, Group Chief Operating Officer. Her responsibilities include modernising technology platforms and improving operational excellence across the Group's technology estate. This leadership change is intended to help the institution innovate at pace while maintaining the resilience and security necessary for a major banking provider.

In her previous capacity at HSBC, Gilmour led enterprise-wide technology programmes at scale, with responsibilities spanning enterprise technology strategy, transformation, infrastructure, and resilience. At Lloyds, she will be tasked with continuing to strengthen the Group’s engineering capabilities. The appointment is a central component of Lloyds' effort to simplify banking through more resilient and secure digital infrastructure, aiming to deliver better outcomes for customers and communities through modernised platforms.

"Jane brings deep technology expertise and a strong track record of leading complex transformation in ways that deliver real, practical benefits for customers and colleagues. As we look ahead to Accelerate 2030, her leadership will help us innovate at pace while strengthening the resilience and security that are fundamental to banking."

Ron van Kemenade, Group Chief Operating Officer at Lloyds Banking Group.

The companies involved

Lloyds Banking Group is one of the United Kingdom’s largest financial institutions, maintaining a dominant presence in retail and commercial banking. The Group operates through several well-known brands and has been a fixture of the British financial landscape for centuries. Unlike many of its peers that have undergone complex international mergers, Lloyds remains a standalone entity without a single global parent company, focusing its efforts primarily on the UK market while maintaining international capabilities for its corporate clients. The Group has been vocal about its "Accelerate 2030" strategy, which aims to future-proof its operations through heavy investment in data, technology, and people.

By recruiting from competitors like HSBC and Barclays, Lloyds positions itself as a destination for high-level engineering talent capable of managing the transition from legacy systems to modern, platform-driven architectures. This strategy is critical as the UK banking sector faces increasing pressure to provide seamless digital experiences while adhering to strict regulatory requirements regarding operational resilience. The Group’s focus on "innovating at pace" reflects a broader industry trend where traditional banks must match the agility of fintech challengers without compromising the security of their massive customer bases.

What FF News has reported before

FF News has tracked Lloyds Banking Group’s steady march toward digital integration across its product suite, with over 190 stories covering the institution. In September 2026, the Group launched Lloyds Launches 'Get Paid' In-App Invoicing Tool to Tackle Late Payments for SMBs, a move designed to integrate accounting and banking for small businesses. This followed a significant milestone in trade finance, where Lloyds and Societe Generale Complete First UK-France Fully Digital Letter of Credit, demonstrating the Group's ability to digitise complex, paper-heavy international processes. These developments highlight the existing momentum Gilmour will inherit as she takes over the technology estate to further the Group's 2030 ambitions.

What this means

The appointment of a CTO with Gilmour’s pedigree suggests that the "big four" UK banks are no longer content with incremental updates; they are engaged in a talent war for transformation specialists. By hiring from HSBC, Lloyds is securing expertise in managing massive, complex global estates, which is essential for any incumbent attempting to modernise without disrupting service. The industry is currently under immense pressure to balance "innovation at pace" with the "operational resilience" demanded by regulators. This move places a spotlight on the technical debt of legacy institutions, raising questions about whether even the most experienced leadership can overhaul decades-old infrastructure fast enough to stave off the agility of digital-native competitors.