ISG Launches Global Banking Technology Study to Evaluate AI-Driven Core Modernization and Payment Services

Quick Summary

Information Services Group (ISG) has launched a comprehensive banking technology study to evaluate service providers assisting financial institutions with core modernization and AI-enabled operations. The research aims to help banks navigate legacy system complexities and payment transformation through detailed provider assessments across six critical service quadrants.

How Does ISG Address Banking Modernization Challenges?

Information Services Group solves the problem of complex legacy technology by providing a structured framework for banks to evaluate service partners. As financial institutions face mounting pressure to integrate AI and automation, this study identifies providers capable of managing the transition from strategy to ongoing operations. The research focuses on resilient services and operational efficiency, ensuring that banks do not add unnecessary complexity during their digital evolution.

• Core system integration to bridge legacy and modern cloud platforms.
• AI-enabled tools designed to improve delivery quality and speed.
• Strategic advisory services for long-term transformation roadmaps.

What Specific Banking Services Will Be Evaluated?

The ISG Provider Lens reports will analyze over 240 service providers across six distinct categories. These include Payment Modernization Technology, focusing on ISO 20022 migration and real-time payments, and Banking BPaaS, which evaluates scalable operating models. The study specifically highlights midmarket providers, offering institutions with limited resources access to right-sized delivery models and specialized domain expertise that larger enterprise programs might overlook.

• Real-time payments and payment orchestration capabilities.
• Fraud and risk control strengthening through modern platforms.
• Managed services tailored for midmarket banking institutions.

Which Regions and Metrics Are Covered in the Study?

The research provides a global market view with specific deep dives into the U.S., Canada, Europe, and Brazil. By incorporating customer experience (CX) data, ISG ensures the findings reflect real-world feedback rather than just technical specifications. The study aims to assist the 900+ clients ISG serves, including 75 of the top 100 global enterprises, in making informed platform investment decisions based on concrete performance metrics and provider resilience.

FF NEWS TAKE:

This banking technology study by ISG definitely moves the needle by shifting the focus from software features to service delivery excellence. In an era where AI-enabled operations are no longer optional, banks need a roadmap that accounts for the "human and process" side of core modernization. ISG’s inclusion of a dedicated midmarket quadrant is particularly insightful, as these institutions often struggle to find partners that match their specific scale and budget.