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Backbase and Facilization Partner to Accelerate Digital Banking Transformation Across Albania, Malta and the Balkans

By Lauren Towner · 15 October 2025

Backbase partners with Facilization to accelerate digital banking modernization in Albania, Malta, and Central Eastern Europe through AI-powered technology and local integration expertise.

Backbase, the global leader in AI-powered banking technology, and Facilization, a prominent Albania-based consulting, system integration and software house specializing in financial services, announced a strategic partnership to help banks in Albania, Malta and Central Eastern Europe (CEE) rapidly modernize their digital capabilities and deliver customer-centric banking experiences.

The collaboration addresses a critical inflection point in the regional banking sector, where customers increasingly demand seamless, digital-first experiences while financial institutions face legacy system constraints. By combining Backbase's AI-Powered Banking Platform with Facilization's deep local market knowledge and proven core banking integration expertise, the partnership enables banks to accelerate transformation timelines, reduce implementation risk, and achieve measurable business outcomes.

Proven local expertise meets world-class AI banking technology

Facilization brings a strong track record of successful complex banking software implementations across Europe, including specialized expertise in core banking, process automation, open and digital banking, payments and regulatory compliance. This market knowledge and technical depth, combined with Backbase's composable, core-agnostic AI-powered Banking Platform, provides regional banks with a powerful solution to transform digital channels into growth engines. "The time for banks in Albania, Malta and the broader Balkans to leapfrog their competition is now. By partnering with Facilization, we are scaling the unique capabilities of the AI-powered Banking Platform in the region, supported by a partner who understands the unique regulatory and integration challenges of the local market. Together, we will help local banks deliver the personalized, omnichannel experiences their customers crave, turning their digital channel into a true growth engine" Robert Mihaljek Regional VP for Southern & Eastern Europe at Backbase

Delivering quantifiable business impact

The partnership enables financial institutions to achieve:
  • Accelerated time-to-market: Cutting-edge digital banking capabilities will be deployed up to 50% faster by leveraging pre-built customer journeys and composable architecture.
  • Enhanced customer experience: Unified, omnichannel experiences for Retail, SME, and Corporate clients driving true engagement and loyalty.
  • De-risked transformation: Smooth transition from legacy systems through combined platform robustness and specialized local integration expertise.
  • Operational efficiency: Reduction of manual processes and improvement of staff productivity through AI-powered automation and intelligent workflows.
"Our mission has always been to facilitate the modernization of financial institutions. Joining forces with Backbase allows us to offer our clients a world-leading solution for customer engagement and digital sales. This partnership means that banks in our region can have advanced technology, local flavor and differentiation. We are ready to help banks build a future-proof, unified platform that improves client engagement, trust and operational efficiency across the region." Gjergji Guri CEO of Facilization

Companies in this story: Facilization, Backbase

People in this story: Robert Mihaljek, Gjergji Guri

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