Alan Marquard Discusses His Role At Mastercard And Customer Demands

Alan Marquard, Executive Vice President, Applications and Cross-Border Strategy Lead at Mastercard, explains his role within the company, and additionally, discusses customer demands from cross-border payments. Mastercard is a payment corporation which provides safety and security when making payments. “My bit is about money transfer and that encompasses a number of businesses like Mastercard … but very importantly it encompasses cross-border services.” “A few years ago, people would send an occasional cross-border payment. It wasn’t a daily irritation. Now, people are consuming cross-border … There’s just a huge growth in the number of payments and particularly, since the pandemic, digital … So the expectations now are a lot higher than they used to be.” “Everyone got used to the idea that all payments were going to be instant no matter the size, the purpose and what information had to go with them. And now, people have got more specific in what they need. Our end customers are both businesses and people and they have very different needs.”