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The European Contact Centre & Customer Service Awards 2015
The European Contact Centre & Customer Service Awards formally recognises professional excellence throughout the UK and Europe. It is a firmly established annual event, recognising and rewarding the best and most successful individuals and organisations in the contact centre and customer service industry.
Dedicated to rewarding and recognising industry excellence, the 23 carefully crafted categories are designed to offer the perfect platform for showing off your contact centre and customer service excellence.
The annual awards presentation will take place on 10th June 2015, and will unite the most influential leaders within the contact centre and customer service industry and reward the individuals and companies that have made a real impact to the contact and customer service industry over the previous 12 months.
- Kraken Set to Launch First CFTC-Regulated Perpetual Futures for US Traders Read more
- Finastra Helps Lenders Turn More Applicants Into Borrowers with New Analytics Tool Read more
- Mapping Human-System Interactions to Fuel Agentic AI Automation Read more
- TransferMate Partners with BVNK to Bring Real-Time Stablecoin Settlements to Global Payments Network Read more
- Group-IB Achieves AWS Financial Software Competency, Recognizing its Cybersecurity Capabilities Read more
Mapping Human-System Interactions to Fuel Agentic AI Automation
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Multimodal and Multilingual Conversational AI Agents in Customer Support
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Securing Autonomous Agents in the Era of Agentic Commerce
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Hardware and Orchestration: Empowering Software-First Retail Innovation
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Cloud Ecosystems and the Era of Agentic AI Production
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Hyper-Personalized Customer Communication and Complex Onboarding Modernization
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The Proliferation of Stablecoin Settlements in Mass Market Commerce
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Kraken Set to Launch First CFTC-Regulated Perpetual Futures for US Traders
Kraken, one of the world’s longest-standing, most liquid and secure cryptocurrency platforms, has set out plans to launch the first CFTC-regulated perpetual futures in the US in the next 30 days.
Finastra Helps Lenders Turn More Applicants Into Borrowers with New Analytics Tool
Finastra today announced the launch of Data Insights 2.0, a powerful analytics solution designed to help mortgage lenders convert more applications into funded loans by turning complex data into decision-ready insights. Available for Originate Mortgagebot, the solution enables banks and credit unions to understand performance benchmarks against peers, identify root causes of friction, and take targeted action to improve outcomes.
Mapping Human-System Interactions to Fuel Agentic AI Automation
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TransferMate Partners with BVNK to Bring Real-Time Stablecoin Settlements to Global Payments Network
TransferMate, the leading provider of embedded B2B payments, has selected BVNK as its stablecoin infrastructure partner in a new integration that will see TransferMate use BVNK to offer stablecoin capabilities across its global network for the first time. By expanding payment options, TransferMate’s customers will be able to access stablecoin functionality across sectors such as global payroll, ecommerce marketplaces, and education.
Group-IB Achieves AWS Financial Software Competency, Recognizing its Cybersecurity Capabilities
Group-IB, a leading creator of predictive cybersecurity technologies to investigate, prevent, and fight digital crime, announced today that it has achieved the Amazon Web Services (AWS) Financial Software Competency designation. This recognition highlights Group-IB’s deep industry experience, technical expertise and predictive solutions in safeguarding the financial industry against evolving cyberthreats, with industry-leading solutions and services such as Fraud Protection, Cyber Fraud Intelligence Platform (CFIP), and Digital Forensics and Incident Response (DFIR) to deliver proactive and predictive defense for banks, insurers, capital market firms, and payment processors.
EXCLUSIVE: “In a Good POS-ition” – Harry Sohota, Aevi and Alan Moss, Newland Payment Technology in ‘The Fintech Magazine’
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Juspay Joins Mastercard Engage Network to Accelerate Global Adoption of Click To Pay
Juspay, a leading global payments technology company, today announced that it has joined the Mastercard Engage partner network as a certified third-party partner for Mastercard Click to Pay. The Mastercard Engage platform is a global partner ecosystem that connects Mastercard with qualified technology partners to help financial institutions and merchants accelerate the deployment of innovative payment solutions. The listing on the Engage portal marks a significant step in Juspay’s mission to enable faster, safer, and more seamless digital payment experiences for merchants and consumers worldwide.