FF News Logo
Monday, February 16, 2026
FFNews x MoneyLIVE

Breaking News

How ING Sees AI Changing Banking: Humans for Advice, Agents for Speed Volante Technologies: Why Payments as a Service Wins Who Actually Wins Finnovate Europe? Klarna Launches on Google Pay PPRO Bolsters C-Suite With Appointment of Alexander Matthey as Chief Technology Officer to Lead Tech Innovation Liberis and Deliveroo Partner to Strengthen Funding Support for UK Hospitality Half of UK Adults Trust ChatGPT for Their Crypto Investments Genesis Names Tej Sidhu President and Chief Product Officer and Expands Technology Leadership Team Wrisk Acquires Atto to Create an Integrated Embedded Finance and Protection Platform iCapital® Announces Strategic Expansion of Solutions for Asset Managers with the Acquisition of Passthrough Nu Mexico’s Total Investments Expected to Reach US$4.2 Billion by 2030 as Banking Launch Approaches Apollo Names Diego De Giorgi as Incoming Head of EMEA Recommended Cash Acquisition of Schroders plc by Nuveen, LLC Finery Markets Leverages Fireblocks Infrastructure to Streamline Trading Settlement Operations Binance and Franklin Templeton Advance Strategic Collaboration with Institutional Collateral Program

February 16 2026

How ING Sees AI Changing Banking: Humans for Advice, Agents for Speed

Share this post:

Share on LinkedIn Share on WhatsApp

Marco Li Mandri from ING frames generative AI in banking as something that augments people rather than replacing them. In his view, ING are not at a point where AI can genuinely take over the parts of banking that rely on judgement, accountability, and trust, especially when it comes to customer advice. ING points to big, high-stakes decisions like choosing the right mortgage or selecting an investment strategy, where the “human advice” element still matters most, not just for reassurance but because these decisions are personal, regulated, and often nuanced.

ING sees the real shift happening is in AI agents, which are tools that can carry out tasks, move processes along, and coordinate steps across a service journey and describes this as a “paradigm shift” that could make banking services noticeably faster for customers which can provide shorter “time to yes”, quicker approvals, and less waiting around while routine checks and handoffs happen in the background. In other words: people are staying central for guidance and decision-making, while agent-driven automation helps speed up the heavy lifting that slows customers down today.

People In This Post

Marco Li Mandri

ING

Companies In This Post

ING
  1. How ING Sees AI Changing Banking: Humans for Advice, Agents for Speed

    Fintech TV

     Read more
  2. Volante Technologies: Why Payments as a Service Wins

    Fintech TV

     Read more
  3. Who Actually Wins Finnovate Europe?

    Event Videos 2026

     Read more
  4. Klarna Launches on Google Pay

    News

     Read more
  5. PPRO Bolsters C-Suite With Appointment of Alexander Matthey as Chief Technology Officer to Lead Tech Innovation

    Hiring

     Read more
FFNews x MoneyLIVE
More On