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How ING Sees AI Changing Banking: Humans for Advice, Agents for Speed
Marco Li Mandri from ING frames generative AI in banking as something that augments people rather than replacing them. In his view, ING are not at a point where AI can genuinely take over the parts of banking that rely on judgement, accountability, and trust, especially when it comes to customer advice. ING points to big, high-stakes decisions like choosing the right mortgage or selecting an investment strategy, where the “human advice” element still matters most, not just for reassurance but because these decisions are personal, regulated, and often nuanced.
ING sees the real shift happening is in AI agents, which are tools that can carry out tasks, move processes along, and coordinate steps across a service journey and describes this as a “paradigm shift” that could make banking services noticeably faster for customers which can provide shorter “time to yes”, quicker approvals, and less waiting around while routine checks and handoffs happen in the background. In other words: people are staying central for guidance and decision-making, while agent-driven automation helps speed up the heavy lifting that slows customers down today.
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Tencent Cloud Powers iyzico’s European Expansion with Secure, Scalable Payment Infrastructure
At Mobile World Congress (MWC) 2026, Tencent Cloud, the cloud business of global technology company Tencent, announced a collaboration with iyzico, a leading Turkish fintech company, to support iyzico’s European expansion and the launch of its first cloud-based production platform in the region. Built on Tencent Cloud’s IaaS infrastructure, the deployment reflects its growing role in supporting regulated financial institutions across Europe’s fintech ecosystem.
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Napier AI Targets Critical Gaps in AML with Launch of Insights AI, Tested in FCA Supercharge Sandbox
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