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How Can Banks Stay Future-Proof by Understanding Customer Needs and Adopting New Technologies? | Hexaware’s VP Global Digital Banking, Peter-Jan Van de Venn | Pockit’s Co-Founder & CEO, Virraj Jatania
To stay relevant in 2025, banks must start by putting the customer at the center of everything they do. In this video, industry experts share advice on how banks can build a compelling value proposition by understanding their customer segments and addressing the broader frictions that go beyond just financial services. Whether it’s helping customers buy a home, finance a car, or manage everyday challenges, it’s about offering solutions that truly align with their needs.
The key to future-proofing lies in adopting the right technology. Composable architecture is essential, as it allows banks to remain flexible and quickly integrate niche fintech services that meet the specific demands of their customers. As the banking landscape evolves with technologies like AI and JetAI, banks must be agile, ensuring that their systems can adapt to emerging trends while delivering tailored services.
Lastly, to meet modern consumer expectations, banks must offer products that prioritize speed, accessibility, and convenience. From helping customers manage cash flow volatility to providing financial education, the video explores how banks can innovate with products that address real-world challenges and help customers navigate their financial lives with ease.
- Tencent Cloud Powers iyzico’s European Expansion with Secure, Scalable Payment Infrastructure Read more
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- The Paytech Magazine Issue #18 Read more
- Napier AI Targets Critical Gaps in AML with Launch of Insights AI, Tested in FCA Supercharge Sandbox Read more
- Apex Group Unveils New Research on AI Adoption Across Private Credit Read more
Real-Time Payments, Built for the Caribbean | Payment Spayce | Sagicor Bank | The Paytech Show #86
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Pleo: From Hindsight to Finance Foresight
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Why Trust Is the New Payments Differentiator | Payment Spayce | Sagicor Bank | The Paytech Show #85
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Pleo: Solving SMBs’ “Frankenstein” Finance Problem
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Payment Spayce and Sagicor Bank: Propelling Clients Forward with Faster Payments
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Pleo on the Future of Cash Management
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Volante Technologies: The Critical Role of AI in Payments
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Tencent Cloud Powers iyzico’s European Expansion with Secure, Scalable Payment Infrastructure
At Mobile World Congress (MWC) 2026, Tencent Cloud, the cloud business of global technology company Tencent, announced a collaboration with iyzico, a leading Turkish fintech company, to support iyzico’s European expansion and the launch of its first cloud-based production platform in the region. Built on Tencent Cloud’s IaaS infrastructure, the deployment reflects its growing role in supporting regulated financial institutions across Europe’s fintech ecosystem.
GTT Integrates Insurants AI to Power Insurance Data Intelligence Across Regulated Markets
With a vision to develop India-built data and AI platforms for global deployment, GTT Data Solutions Ltd (“GTT”), a BSE-listed global data engineering and AI platform company, has integrated Insurants AI Limited, a specialist in insurance data intelligence, analytics, and harmonisation that focuses on enabling intelligent data management, automation, and decision intelligence for enterprises across insurance, banking, and other highly regulated sectors. This move strengthens GTT’s insurance technology capabilities across the U.S., UK, Europe, India, and APAC, positioning the company as a provider of next-generation insurance data and intelligence solutions.
The Paytech Magazine Issue #18
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Napier AI Targets Critical Gaps in AML with Launch of Insights AI, Tested in FCA Supercharge Sandbox
Napier AI, a global leader in AI-powered financial crime compliance solutions, announces its latest AI innovations are available in product Insights AI, a new capability within their Transaction Monitoring solution designed to close critical gaps in anti-money laundering (AML) investigations. This follows extensive testing in the Financial Conduct Authority (FCA) Supercharged Sandbox.
Apex Group Unveils New Research on AI Adoption Across Private Credit
Apex Group Ltd. (“Apex Group”), a global financial services provider with over $3.5 trillion in assets serviced, has published AI-powered private credit, a new research report examining how artificial intelligence is being adopted across private credit operations globally, and where the industry’s most significant opportunities and challenges lie.
PayQuicker Launches 1099 Solution Powered by Avalara
PayQuicker, a global payouts and financial technology company, today announced the launch of its new 1099 tax reporting solution, powered by Avalara, the agentic tax and compliance leader. The new offering helps businesses simplify and automate 1099 reporting while reducing compliance risk and administrative burden.
Loan Servicing Enters the AI Agent Era as Chaseit.ai Scales Toward 30,000 Calls a Day
Loan servicing, long one of the most manual and operationally intensive areas of financial services, is beginning to shift as AI voice agents move from pilots into live production environments.