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Sunday, April 19, 2026
FinovateSpring | FFNews

FF Virtual Arena: Customer Experience with Nationwide

Catch our first Virtual Arena of the week as our host Doug Mackenzie will be discussing everything Customer Experience with Carole Layzell, the Channel Service Director at Nationwide, Britain’s best bank, that’s not a bank!

  1. InsurTech NY: General Magic on How AI Text Agents Are Cutting Insurance Quote Time Read more
  2. NOTO: Why AI Fraud Prevention Needs Human Interaction to Beat the ‘Tick in the Box’ Mentality Read more
  3. MPE 2026: Mastercard and Deutsche Bank on Reducing Complexity for Merchants Read more
  4. InsurTech NY: QuickFacts on Broker Data Read more
  5. Houston Fraley on Why Security Is the Foundation of Trust in FinTech Read more
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