FF News Logo
Monday, February 23, 2026
FFNews x MoneyLIVE

Self Service Banking – How to Find The Perfect Balance with ING and Sandstone Technology | FF Virtual Arena #321

In this FF News Virtual Arena we speak to Matteo Pomoni from ING and Michelle Yu from Sandstone Technology to find out more about the changing demands in self service banking and its impact on customer experience. Pomoni highlights the need for an omnichannel approach in the wake of significant changes in the industry and Yu predicts the continued coexistence of different channels.

We hear about the challenges caused by branch closures and the need to serve diverse demographics, with both speakers highlighting the continued shift toward mobile banking. There’s interesting discussion throughout about the exciting developments in digital self service banking and the critical balance between convenience and security. Tune in to find out where banking in the digital age is heading.

People In This Post

Companies In This Post

  1. Bluefin and Basis Theory Partner to Enable Unified Tokenization Across Digital and In-Person Payments Read more
  2. Invest Bank and AUTON8 Build Partnership to Drive Digital Resilience and Banking Agility Read more
  3. ING’s AI Roadmap: Platform, People, and Agentic AI Read more
  4. UK-fintech Provided Over £17.5m in Emergency Wage Advances to More Than 55,000 Employees in the Last Year Read more
  5. TreviPay Announces AI-Powered Growth Center to Help Enterprises Predict Buyer Behavior and Drive B2B Sales Read more
FID Fraud _ FinCrime x FFNews