FF News Logo
Sunday, June 14, 2026
Kani x FFNews

Breaking News

TradeStation Expands into Europe, Unlocking Full U.S. Trading Experience for Retail and Institutional Investors ING Hires Aled Patchett to Lead UK Sector Strategy Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails MNP and Caseware Partner to Build the Future of Agentic Audit Driving Sustainable Profit in Fintech with Torus, payabl., and Raiffeisen Bank International Eastnets: Navigating the New Era of Instant Payments and Global Fraud Prevention The Dual-Edged Sword of Artificial Intelligence: Structuring Governance Protocols for High-Velocity Financial Solutions Satispay Targets up to €120 Million to Support New Financial Services Push EXCLUSIVE: “Meeting the Challenge of Mythos” – Monica Sasso, Red Hat in ‘The Fintech Magazine’ Beyond Correspondent Banking: The Quiet Rewiring of Cross-Border Payments GoHenry to Join Barclays to Help Even More UK Kids Get Smart With Money Bottomline Unveils CFO Suite to Bring Together Governed AI and End-to-End Cash Flow Management Starling Achieves Record Pricing for Debut Bond as International Investors Oversubscribe Sale Innovate Finance Launches 4th Annual Pride in FinTech PowerList 2026, With New Mentorship Programme and Leadership Council Investa Launches ‘Robin Hood’ Rewards Initiative for Users to Share in Its Future Success

January 11 2024

Self Service Banking – How to Find The Perfect Balance with ING and Sandstone Technology | FF Virtual Arena #321

Share this post:

Share on LinkedIn Share on WhatsApp

In this FF News Virtual Arena we speak to Matteo Pomoni from ING and Michelle Yu from Sandstone Technology to find out more about the changing demands in self service banking and its impact on customer experience. Pomoni highlights the need for an omnichannel approach in the wake of significant changes in the industry and Yu predicts the continued coexistence of different channels.

We hear about the challenges caused by branch closures and the need to serve diverse demographics, with both speakers highlighting the continued shift toward mobile banking. There’s interesting discussion throughout about the exciting developments in digital self service banking and the critical balance between convenience and security. Tune in to find out where banking in the digital age is heading.

People In This Post

Michelle Yu

Sandstone Technology

Matteo Pomoni

ING

Companies In This Post

Sandstone Technology | Fintech Finance

Sandstone Technology

ING
  1. TradeStation Expands into Europe, Unlocking Full U.S. Trading Experience for Retail and Institutional Investors

    News

     Read more
  2. ING Hires Aled Patchett to Lead UK Sector Strategy

    Hiring

     Read more
  3. Prosci: Mitigating Human-Side Friction: Deploying Research-Backed Change Management and Executive Coaching Rails

    Banking Transformation Summit 2026

     Read more
  4. MNP and Caseware Partner to Build the Future of Agentic Audit

    Fintech

     Read more
  5. Driving Sustainable Profit in Fintech with Torus, payabl., and Raiffeisen Bank International

    Fintech TV

     Read more
FTT AI Transformation x FFnews
More On